My grandmother passed away a year and four months ago and a lot has changed since then. Since we moved into her house and kept her phone number, we still get the sales call here and there asking about how much she’d benefit from whatever they are selling. The quickest way to get any bad sales person off the phone is to inform them of her passing. Generally, they apologize and get off the phone as fast as humanly possible. It is especially amusing when someone calls for my grandfather who died a few years before I was born. (I guess this is not covered in the script).
From time to time, more legitimate people call for her. This has tapered significantly because of the amount of time that has passed, but today I was impressed at her shopping power once again.
You may recall that she loved a good sale (and loved to send the bargains she found.. hence the “mailing list”). Well – she loved all sales, good sales got extra special attention. One store in town still remembers her fondly and now asks a mutual acquaintances how we (her family) are doing, even though we’ve never formally met.
Today I got a call from one of the annual sales, saying that the address they have on file made the announcement sent back to them – so they called to get an updated address. When I let them know she passed, the woman was very kind and expressed her sympathies. How many people do you know have people follow-up about the delivery of direct mail ad campaign about an upcoming sale?